Who We Are and What This Covers
This policy applies to Irrigation Repair Craft ("we," "us"), 1348 Enterprise Dr, Romeoville, IL 60446, the website at irrigationrepairromeoville.com, and phone calls made to (815) 495-6203. It explains what information we collect, how we use it and the choices you have. For information about our services, visit our page on irrigation leak repair in Romeoville, IL.
Information We Collect
When you call us
When you call, our phone system may record your phone number, the date, time and duration of the call, and the general location associated with your phone number. Calls may be recorded for quality, training and dispute-resolution purposes. You may hear a notice at the start of the call. If you don't want the call recorded, please say so or end the call. During the call you may choose to share details such as your name, address and information about your sprinkler system.
When you visit the website
This website does not use advertising cookies, and we do not ask you to create an account. If you use the contact form, we receive the details you enter (your name, phone number, optional email, neighborhood or street, and a description of the problem). They are delivered to our business inbox by our email delivery provider, Resend, and used only to respond to your request and connect you with a local provider. Our home and contact pages include an embedded Google Map. When it loads, Google may receive your IP address and set cookies under Google's privacy policy. Like most websites, our hosting and security provider automatically processes technical information such as your IP address, browser type, pages requested and time of the visit to deliver the site and protect it from abuse.
How We Use Information
- To route your call to a local irrigation repair provider who serves your area, and to help them respond to your request
- To operate, secure and improve our phone lines and website
- To review call quality and resolve questions or complaints
- To comply with legal obligations and enforce our Terms of Use
We do not sell your personal information.
How Information Is Shared
- Service providers you're connected with. When you call, the local provider who takes your call receives the information you share so they can diagnose and quote your repair. That business handles your information under its own privacy practices.
- Vendors who support our operations, such as call-routing and hosting providers, who process information on our behalf.
- Legal and safety reasons, when required by law or to protect rights, property or safety.
- Business transfers, if our business is sold or reorganized.
Retention and Security
We keep call records and recordings only as long as reasonably needed for the purposes above or as required by law, then delete them. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.
Your Choices
- You can ask not to be recorded, or end a call at any time.
- You can ask us what call information we hold about your phone number, and request that it be corrected or deleted, subject to legal exceptions.
- If a local provider contacts you and you no longer wish to hear from them, tell them directly. You can also call us and we'll pass the request on.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes and Contact
We may update this policy from time to time. The effective date above shows when it last changed. Questions or requests about this policy can be directed to Irrigation Repair Craft at 1348 Enterprise Dr, Romeoville, IL 60446, or by phone at (815) 495-6203.